Shipping Policy

Processing Time
All orders are processed within 2 weeks. You will receive a confirmation email once your order has been shipped, along with a tracking number to monitor your shipment.

Shipping Rates
We offer free shipping across India. For international shipping, additional charges will apply. Please reach out to us directly on WhatsApp at 8590996471 for inquiries regarding international shipping rates.

Delivery Time
Delivery times may vary depending on your location and the shipping method selected. Generally, orders are dispatched within 10-14 business days from the order date. Please note that unforeseen circumstances, such as weather delays or customs processing, may affect delivery times.

International Shipping
We currently offer international shipping at an additional cost. For more details and to obtain a shipping quote, please contact us directly via WhatsApp.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the shipping carrier's website.

Return Shipping
To return your product, please mail it to:
Susan Lawrence
First Floor, Kent Hail Garden
Stadium Link Road
Palarivattom
Ernakulam, Kerala, India 682025

You will be responsible for covering the shipping costs associated with returning your item. Please note that shipping costs for returns are non-refundable.

Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us at susanlawrence.designs@gmail.com within 7 days of the delivery date. We will work with the shipping carrier to resolve the issue.

If you have any questions regarding our shipping policy, please feel free to reach out to us at susanlawrence.designs@gmail.com or contact us on WhatsApp. Thank you for choosing Susan Lawrence!